Member Relations Associate
Company: Intrepid Museum
Location: New York City
Posted on: February 18, 2026
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Job Description:
Job Description Job Description The Intrepid Museum seeks a
Member Relations Associate. The Member Relations Associate plays a
key role within the Intrepid Museum’s Institutional Advancement
department, serving as a frontline ambassador for our members and
visitors. This position supports all aspects of membership
engagement and acquisition—assisting with on-site interactions,
help with renewal conversations, processing data, and ensuring
members receive their benefits with warmth, accuracy, and
exceptional care. Responsibilities and Duties • Supports membership
department strategy by contributing to short and long range
planning in collaboration with the Director of Membership and
Annual Giving. • Oversees daily processing of all Household and
Library memberships and ensures accurate, up to date member records
in our CRM, Tessitura. • Serves as a primary contact for members,
responding promptly to inquiries and providing excellent customer
service. • Acknowledges membership gifts and fulfills member
benefits on a weekly basis. • Manages monthly renewal operations,
including preparing and mailing renewal and upgrade letters. •
Leads solicitation, fulfillment, and renewal efforts for the
Library Membership program. • Assists at special events and public
programs as needed. • Maintains the membership mailing and event
calendar and tracks RSVPs for member events. • Ensures all
membership content on the Museum website is current and submits
updates as required. • Maintains clean, accurate member contact
information and overall data quality in Tessitura. • Organizes and
oversees the Membership department’s collateral inventory. •
Contributes to broader Institutional Advancement fundraising and
development work as a collaborative team member. • Performs
additional duties as assigned by management. This position is 40
hours a week. Flexibility to attend membership/Institutional
Advancement or museum events in the evening or weekends as
necessary. The ideal candidates will have a BS or BA degree from a
four-year college or university and related experience and/or
training; or equivalent combination of education and experience.
Exemplary computer skills in MS Word, Excel, Outlook, PowerPoint,
and Internet. Database experience required, Tessitura-specific
experience preferred. Excellent organizational skills and an eye
for detail essential. Must be able to meet deadlines. Excellent
judgment, interpersonal, oral and written communication skills to
work with members, donors, the public and colleagues. Ability to
act with diplomacy and discretion at all organizational levels,
work with a wide range of information, organize details and meet
deadlines under pressure. Intrepid realizes that it is rare an
applicant meets 100% of the qualifications for a given role. If
much of this job description describes you, then we encourage you
to apply. We offer a competitive salary, benefits and the
opportunity to be a part of a very rewarding time in the Museum’s
history! Intrepid Museum is an Equal Opportunity Employer committed
to the goal of building a culturally diverse staff and strongly
encourages applications from minority candidates.
Keywords: Intrepid Museum, Levittown , Member Relations Associate, Customer Service & Call Center , New York City, New York
