Managed IT Services Field Delivery Associate
Company: RSM
Location: New York City
Posted on: July 4, 2025
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Job Description:
We are the leading provider of professional services to the
middle market globally, our purpose is to instill confidence in a
world of change, empowering our clients and people to realize their
full potential. Our exceptional people are the key to our
unrivaled, culture and talent experience and our ability to be
compelling to our clients. You’ll find an environment that inspires
and empowers you to thrive both personally and professionally.
There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities: Provide phone and email technical support for
end-users to resolve any hardware or software issues Support and
troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and
workstations across multiple clients Adaptability to changing
processes and technology Works well within team interactions
Monitor and troubleshoot client backups Escalate client issues
through the proper channels Manage cases according to defined case
impact and priority Maintain client security standards and
confidentiality of information Clearly document support issues and
all resolution steps in RSM’s ticketing system Monitor trends from
reported client cases to isolate possible chronic issues for
software, system, or network infrastructure that indicate failing
hardware or software corruption Update cases and communicate with
clients as required until issue is closed Qualifications: A passion
for technology and a desire to learn Pursuing a Bachelor’s degree
in Management Information Systems, Computer Science or IT related
concentration. Excellent customer service skills Focused on
attention to detail Maintains a reasonable capacity level for
stress tolerance Knowledge of Microsoft Office, including Word,
Excel and Visio Knowledge of Apple and Windows-based
software/hardware Excellent written and verbal communication,
problem solving and analytical skills. Travel to assigned client
locations is required. Must have access to and ability to arrange
for use of reliable modes of transportation to those locations.
Ability to travel up to 25% Preferred Qualifications: Currently
pursuing or recently completed a bachelor’s or Master’s degree in
Management Information Systems, Computer Science or IT related
concentration. Experience with Office 365 and associated workloads
including Email and SharePoint Experience with firewalls, such as
Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and
vSphere Client for administration Experience with Windows Servers,
Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop
Services and VPN Experience with enterprise mobile devices At RSM,
we offer a competitive benefits and compensation package for all
our people. We offer flexibility in your schedule, empowering you
to balance life’s demands, while also maintaining your ability to
serve clients. Learn more about our total rewards at
https://rsmus.com/careers/working-at-rsm/benefits . All applicants
will receive consideration for employment as RSM does not tolerate
discrimination and/or harassment based on race; color; creed;
sincerely held religious beliefs, practices or observances; sex
(including pregnancy or disabilities related to nursing); gender;
sexual orientation; HIV Status; national origin; ancestry; familial
or marital status; age; physical or mental disability; citizenship;
political affiliation; medical condition (including family and
medical leave); domestic violence victim status; past, current or
prospective service in the US uniformed service; US
Military/Veteran status; pre-disposing genetic characteristics or
any other characteristic protected under applicable federal, state
or local law. Accommodation for applicants with disabilities is
available upon request in connection with the recruitment process
and/or employment/partnership. RSM is committed to providing equal
opportunity and reasonable accommodation for people with
disabilities. If you require a reasonable accommodation to complete
an application, interview, or otherwise participate in the
recruiting process, please call us at 800-274-3978 or send us an
email at careers@rsmus.com . RSM does not intend to hire entry
level candidates who will require sponsorship now OR in the future
(i.e. F-1 visa holders). If you are a recent U.S. college /
university graduate possessing 1-2 years of progressive and
relevant work experience in a same or similar role to the one for
which you are applying, excluding internships, you may be eligible
for hire as an experienced associate. RSM will consider for
employment qualified applicants with arrest or conviction records
in accordance with the requirements of applicable law, including
but not limited to, the California Fair Chance Act, the Los Angeles
Fair Chance Initiative for Hiring Ordinance, the Los Angeles County
Fair Chance Ordinance for Employers, and the San Francisco Fair
Chance Ordinance. For additional information regarding RSM’s
background check process, including information about job duties
that necessitate the use of one or more types of background checks,
click here . At RSM, an employee’s pay at any point in their career
is intended to reflect their experiences, performance, and skills
for their current role. The salary range (or starting rate for
interns and associates) for this role represents numerous factors
considered in the hiring decisions including, but not limited to,
education, skills, work experience, certifications, location, etc.
As such, pay for the successful candidate(s) could fall anywhere
within the stated range. Compensation Range: $62,800 - $103,400
Individuals selected for this role will be eligible for a
discretionary bonus based on firm and individual performance.
Keywords: RSM, Levittown , Managed IT Services Field Delivery Associate, IT / Software / Systems , New York City, New York
