Member Experience Ambassador- Part Time
Company: BJ's Wholesale Club
Posted on: August 4, 2022
Join a team of more than 25,000 team members, comprised of our
home office and over 215 clubs and 3 distribution centers in 17
states. We're committed to delivering value and convenience to our
Members, helping them save every day on everything they need for
their family and home. BJ's Wholesale Club offers a collaborative,
team-oriented environment where all team members can learn, grow
and excel. -Job SummaryResponsible for performing merchandise
protection procedures, monitoring entrance and exit activity, and
providing superior customer service to members. -
- Carry out job functions and responsibilities as assigned.
Support the application of club policies, procedures and
- We strive for flawless execution and hold ourselves
accountable. - - -
- Acts with honesty and integrity and lead with the member in
mind to address all concerns and to escalate any concerns, as
- Ensure a safe and positive environment for our members and each
- Embrace inclusion and diversity, by working together with
collaboration and respect. Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around
- Maintain a friendly and positive attitude.Members:
- Deliver service excellence through all points of contact. -
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, CleanClub Standards: Work as a team
to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD- Grand opening
- Clean and organized, inside, and outKnow your Business:
- Understand how to access and read production and/or financial
performance reporting for your department.
- See the connection between consistent execution and the
positive impact it can have on the business.
Major Tasks, Responsibilities, and Key Accountabilities
- Delivers superior member service, including greeting,
assisting, and thanking all members in a prompt, friendly and
professional manner. Resolves member concerns in a courteous and
timely manner and escalates issues to management when
- Maintains and exhibits clear understanding of merchandise
protection procedures and shrink alert protocols.
- Reviews and maintains the AP Alert Binder according to AP
- Follow the BEST (bottom of the cart, electronics,
self-checkout, and thanking the member) procedures including
cross-checking merchandise to member register receipts and
verifying high dollar value items. - Records register receipt
discrepancies and notifies front line to immediately rectify the
- Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day
Delivery according to company procedures.
- Ensure the execution of the repack awareness guidelines by
inspecting known repack articles. -
- Monitor member and visitor traffic entering and exiting the
- Responds to Electronic Article Surveillance (EAS) alarms
according to established EAS response procedures.
- Maintains high standards of safety for members and team
- Inspects team members, members, and vendors bags, backpacks,
briefcases, and lunch boxes as they are leaving the building.
- Processes empty water jug return vouchers to members.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other
departments as needed.
- Regular, predictable, full attendance is an essential function
of this job.
- Strong interpersonal skills and an attention to detail are
- Basic math skills preferred.
- Ability to use a smart handheld device. -
- Must successfully complete required training and certification
- Must be employed with the company for at least 6 months.
- At least 18 years of age.
Environmental Job Conditions
- All the time is spent standing and moving about on hard
- Will at times require bending, pulling, reaching, stooping and
climbing ladders/step stools.
- May require occasional lifting up to 30 lbs.
- Exposure to both indoor and outdoor temperatures.
Keywords: BJ's Wholesale Club, Levittown , Member Experience Ambassador- Part Time, Other , Levittown, New York
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