Patient Service Rep/Surgical Scheduler - Family Med

Company: Summit Health
Location: Levittown
Posted on: May 22, 2023

Job Description:

Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation's premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.

Job Description

Essential Job functions:

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.Ensure appropriate action was taken in a timely manner.
• Answer the telephone promptly and dealing with callers needs expediously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
• Schedules future appointments, tests, and completes referrals as ordered by the physician.
• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available
• Reconciles encounters daily according to policy and guidelines.
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
• Performs various clerical duties including faxing, photocopying, filing and mailings.
• Obtains, verifies and updates patient information; maintains confidentiality according to policies
• Accurately completes any/all necessary forms for the patients.
• Respects patient's rights by knocking on the door, calling patient by name and identifying self before entering the patient's room.
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager
  General Job functions:
  
  • Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.
  • Arranges for specialty equipment/ services.
  • Interacts with outside vendors / contracted services.
  • Demonstrates understanding of submission of necessary documents for hospital.
  • Verbalizes procedure for collection of pre-admission testing data.
  • Demonstrates a working knowledge of insurance and pre-certification requirements.
  • Arranges types and distributes schedule.
  • Maintains office supplies and equipment.
  • Provides training to other office staff.
  • Logs surgical procedures.
  • Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.
  • Verbalizes customer service skills to alleviate patient anxiety.
  • Demonstrates customer service skills when communicating with peers.
  • Collates and submits information.
  • Communicates repair orders to appropriate personnel.
  • Demonstrates good judgment in scheduling procedure to increase physician productivity.
  • Demonstrates understanding of fire safety and emergency procedures.
  • Other job duties as required.
    Education, Certification, Computer and Training Requirements:
    
    • High School Graduate or GED required. Associate Degree preferred.
    • Heartsaver within 30 days of hire.
    • Previous PSR experience preferred. Previous office experience preferred.
    • Ability to communicate in English, both orally and in writing.
    • Must have excellent interpersonal and customer service skills.
    • Must have accurate computer data entry skills.
    • Must have the ability to organize and perform multiple tasks in a timely manner.
    • Knowledge of medical office and terminology preferred.
    • Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
    • Experience with EHR, Practice Management System and Departmental/AncillarySystems preferred.
      Travel: Ability to commute to satellite offices as needed.
      
      Total Rewards at Summit Health CityMD
      
      Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards".
      
      Here at Summit Health, our total rewards include, but are not limited to:
      
      • We've Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
      • Build a Healthy Foundation - Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
      • Enhance Your Health Coverage - Dental and vision insurance, plus healthcare and dependent care spending accounts.
      • Safeguard Your Household - Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
      • Protect Against the Unexpected - Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
      • Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
      • Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
      • Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
      • Reach Professional Goals - Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
      • Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
        
        Equal Opportunity Employer
        
        Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
        
        Safety Disclaimer
        
        Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

Keywords: Summit Health, Levittown , Patient Service Rep/Surgical Scheduler - Family Med, Sales , Levittown, New York