Patient Service Rep/Surgical Scheduler - Family Med
Company: Summit Health
Location: Levittown
Posted on: May 22, 2023
Job Description:
Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric
network, committed to simplifying the complexities of health care
and bringing a more connected kind of care. Our unique network was
created by the 2019 merger between Summit Medical Group, one of the
nation's premier independent multispecialty medical groups, and
CityMD, the leading urgent care provider in the New York
metropolitan area. Together, Summit Health and CityMD deliver a
more intuitive, comprehensive, and responsive care experience for
every patient, regardless of the stage of life or health condition,
through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and
deliver exceptional care to an even greater population. Summit
Health now has more than 2,800 providers across more than 80
specialty areas, 13,000 employees, and over 370 locations in New
York, New Jersey, Connecticut, Pennsylvania, and Central Oregon.
CityMD has over 150 locations across the tri-state. We share a
vision of improving the way health care needs are addressed by
offering timely, high-quality, comprehensive care with an
exceptional patient experience. Together, we provide the best
possible care to every patient in every neighborhood.
Join our team!
Summit Health and CityMD are dedicated to hiring and retaining the
right talent who will contribute to our ongoing expansion and
success. We work to set clear goals and expectations, while
regularly managing performance and cultivating personal and team
capabilities within a positive, collaborative environment that
recognizes and rewards success. We strive to make each team
member's experience at our company inspiring. Explore our open
positions and apply to become a part of the Summit Health and
CityMD family.
Job Description
Essential Job functions:
- Responsible for greeting patients/family, scheduling patient
appointments, scheduling hospital and ambulatory
admissions/procedures.Ensure appropriate action was taken in a
timely manner.
- Answer the telephone promptly and dealing with callers needs
expediously. Directs all calls appropriately, takes an accurate
message and delivers to the appropriate individual. Demonstrates
appropriate telephone etiquette.
- Schedules future appointments, tests, and completes referrals
as ordered by the physician.
- Maintains communication resources, i.e. on-call schedule, MD
phone numbers and beeper numbers.
- Prepares charts for new patients assuring all required forms
are placed appropriately in the chart. Converts from temporary to
permanent record before close of the day.
- Requests medical records and performs chart preparation to
provide physician with all information needed for visit prior to
the actual exam, evaluation, procedure, or treatment. Prints
minimal medical records information needed from electronic record
if chart is not available
- Reconciles encounters daily according to policy and
guidelines.
- Monitors supply inventory, completes and directs requisitions
for supplies, forms, equipment or services.
- Performs various clerical duties including faxing,
photocopying, filing and mailings.
- Obtains, verifies and updates patient information; maintains
confidentiality according to policies
- Accurately completes any/all necessary forms for the
patients.
- Respects patient's rights by knocking on the door, calling
patient by name and identifying self before entering the patient's
room.
- Establishes and maintains a positive working relationship with
physicians and nursing staff
- Protects the privacy and confidentiality of patients and
employees.
- Communicates any problems, equipment concerns or issues
promptly to the Nurse Manager
General Job functions:
- Demonstrates a working knowledge of booking and scheduling
inpatient, outpatient and special procedures.
- Arranges for specialty equipment/ services.
- Interacts with outside vendors / contracted services.
- Demonstrates understanding of submission of necessary documents
for hospital.
- Verbalizes procedure for collection of pre-admission testing
data.
- Demonstrates a working knowledge of insurance and
pre-certification requirements.
- Arranges types and distributes schedule.
- Maintains office supplies and equipment.
- Provides training to other office staff.
- Logs surgical procedures.
- Maintains scheduling system. Demonstrates working knowledge for
rescheduling and canceling procedures.
- Verbalizes customer service skills to alleviate patient
anxiety.
- Demonstrates customer service skills when communicating with
peers.
- Collates and submits information.
- Communicates repair orders to appropriate personnel.
- Demonstrates good judgment in scheduling procedure to increase
physician productivity.
- Demonstrates understanding of fire safety and emergency
procedures.
- Other job duties as required.
Education, Certification, Computer and Training Requirements:
- High School Graduate or GED required. Associate Degree
preferred.
- Heartsaver within 30 days of hire.
- Previous PSR experience preferred. Previous office experience
preferred.
- Ability to communicate in English, both orally and in
writing.
- Must have excellent interpersonal and customer service
skills.
- Must have accurate computer data entry skills.
- Must have the ability to organize and perform multiple tasks in
a timely manner.
- Knowledge of medical office and terminology preferred.
- Basic proficiency in computer use required. Previous experience
with Standard Office Technology in a Window based environment
preferred.
- Experience with EHR, Practice Management System and
Departmental/AncillarySystems preferred.
Travel: Ability to commute to satellite offices as needed.
Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare
through the power of connection. Summit Health highly values the
critical role that health and wellness play in the lives of our
team members and their families. We strive to provide a valuable
suite of benefits, wellness programs, compensation, time off, and
resources to support the wellbeing and personal needs of team
members and their families at various stages of life and in their
professional career. Collectively, we call these "Total
Rewards".
Here at Summit Health, our total rewards include, but are not
limited to:
- We've Got You Covered - Health coverage is vital, and it begins
as soon as the 1st of the month after you start employment.
- Build a Healthy Foundation - Various medical plan options, HDHP
with HSA option and employer contribution, and waived copays at
CityMD Urgent Cares.
- Enhance Your Health Coverage - Dental and vision insurance,
plus healthcare and dependent care spending accounts.
- Safeguard Your Household - Company paid EAP and life insurance,
plus optional supplemental life, pet, and legal plan
insurance.
- Protect Against the Unexpected - Voluntary benefits including
hospital indemnity, accident, critical illness, and disability
insurance.
- Retirement Investing - 401(k) plan with company match every pay
period to help you build towards your retirement.
- Work/Life Balance - Paid time off including PTO, holidays, and
more so employees can take a break or care for themselves and their
family.
- Paid Maternity Leave - Paid time off for the birth of a child
to assist with important time away while welcoming the newest
addition to your family.
- Reach Professional Goals - Tuition reimbursement, annual
compensation and bonus program, and internal growth
opportunities.
- Financial Wellness - Educational webinars, resources, and tools
to help foster financial literacy.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to, and does
not discriminate on the basis of, race, color, religion, creed,
gender/sex, sexual orientation, gender identity and expression
(including transgender status), national origin, ancestry,
citizenship status, age, disability, genetic information, marital
status, pregnancy, military status, veteran status, or any other
characteristic protected by applicable federal, state, and local
laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants.
Our Company does not use chat rooms for job searches or
communications. Our Company will never request personal information
via informal chat platforms or unsecure email. Our Company will
never ask for money or an exchange of money, banking or other
personal information prior to the in-person interview. Be aware of
potential scams while job seeking. Interviews are conducted at
select Our Company locations during regular business hours only.
For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams or file a complaint at
https://www.ftccomplaintassistant.gov/.
Keywords: Summit Health, Levittown , Patient Service Rep/Surgical Scheduler - Family Med, Sales , Levittown, New York
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