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Geek Squad Apple Master Consultation Agent

Company: Best Buy Co
Location: Levittown
Posted on: July 3, 2019

Job Description:

Geek Squad Apple Master Consultation Agent Job Category Services/Installation/Repair Location Number ******-Levittown-Store Job Description What does a Geek Squad Apple Master Consultation Agent do? A Geek Squad Apple Master Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved. Job Responsibilities include: * Apple Master Consultation Agent manages the Client's services experience from check in thru check out. * They are responsible for 'aligning' with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon. * Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations. * Monitor the reservation queue throughout the day to make sure all Clients are being helped * Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.) * Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots * Manage the shipping and receiving process for the Precinct * Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager * Ensure functionality of consultation stations and Client area is stocked with necessary collateral What are the Professional Requirements of a Geek Squad Apple Master Consultation Agent? Basic Qualifications * 3 months of working experience Preferred Qualifications * High School diploma or equivalent * 1 year of retail or customer service experience * 1 year of experience diagnosing or repairing electronics Req # ******BR Address Line 1 3601 HEMPSTEAD TPKE City Levittown State NY Zip 11756 Job Level Entry Level Employment Category Full Time Brand Geek Squad About Us About Geek Squad It all began with a few oddly dressed heroes fixing computers. Today, were an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. Were still oddly dressed, but were now oddly dressed and saving the day across the globe. If youre techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks. Best Buy Company and its Family of Brands Best Buy is the worlds largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun whether online, via mobile device or in our stores. Additional Job Information What are my rewards and benefits? Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, youll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

Keywords: Best Buy Co, Levittown , Geek Squad Apple Master Consultation Agent, Sales , Levittown, New York

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